3CX has advised us of the following policy changes that are in effect immediately. We have highlighted the impact to partners that may need to be reviewed and changed with a note in italics and blue.
Trial Licenses:
- Going forward, all new trial licenses will be provisioned as 8 Simultaneous Call (SC) PRO editions.
- The validity period for all trial licenses will now be 30 days.
- BCITNZ: Note that the trial period has been reduced from 60 days to 30 days.
Proof of Concept (POC) Licenses:
- New Proof of Concept (POC) licenses for 16 Simultaneous Calls (SC) and above will also have a validity period of 30 days.
- BCITNZ: In line with the trial period reduction from 60 days to 30 days, the POC has also been reduced. POC is only available for projects 16-SC or larger.
3CX Hosting for 4SC Licenses:
- The provisioning of new 4SC licenses for 3CX Hosting is now blocked.
- Renewals for existing 4SC 3CX Hosting licenses will continue to be available. However, once a 4SC hosting license expires, it cannot be renewed.
- BCITNZ: At this time, you are still able to purchase 4-SC licenses as new or renewal. It is the Hosted by 3CX for 4-SC new that is no longer available. Also, if you have a 4-SC license with hosting and don’t renew before expiry, it will no longer be an option to renew the hosting service.
License Replacements:
- It is possible to replace Trial and POC licenses with commercial licenses.
- Commercial-to-commercial license replacements are not permitted. This measure is in place to better track new projects involving 16SC or larger licenses.
- BCITNZ:
- For Trial or POC licenses, our recommendation is to upgrade them to live keys vs using the replacement process. Let our admin@bluechipit.co.nz team know when ordering that you’re upgrading a trial license.
- The commercial-to-commercial license replacements (replace key in the Admin Console) are no longer permitted. We’re aware partners have used this for downgrades in the past and this will no longer work.
- A note on downgrading the Simultaneous Call count – this request is direct to 3CX via their Contact Us form. Only downgrades to 16-SC are accepted. You cannot downgrade a larger license lower than a 16-SC which is inline with 3CX’s strategic direction.
Support Tickets:
- Only the license owner and the Partner to whom the license is officially assigned are authorised to open technical support tickets for a specific license key.
- BCITNZ: Bluechip Infotech NZ will continue to offer free first-level support via our ticketing system – ucsupport@bluechipit.co.nz. However, if an issue requires a ticket to be logged to 3CX support, then the registered partner or the license owner (as in the person/e-mail within the Admin Console) are the only ones able to log a ticket. For partners with ticket limits or paid support, this is directly with 3CX and not via us.
Should you have any questions around these changes, please reach our UC team via uc@bluechipit.co.nz and we’ll endeavour to assist. We have shared the wording provided to us by 3CX to ensure that you have the same information we have.