N-able N-sight is about bringing together the expertise, the experience, the product functionality from the best that N-able has to offer into a single unified solution. It contains 3 product offerings on one platform. RMM or Remote Monitoring and Management. MSP Manager to manage tickets, service offerings and billing. And finally Take Control Plus to manage devices through attended and unattended sessions.
N-able has been working hard to incorporate the best features from Take Control and MSP Manager. This includes attended Take Control with Fast Assist, a brand-new User Chat feature, automated user sync, one-click account provisioning with ticketing out-of-the-gate, ease-of-use navigation and more.
Product Bar and RMM Dashboard
One of the notable new features is the Product Bar with quick links that make it easier to hop between monitoring, remote access and ticketing functions. Click on the quick links to jump into MSP Manager or Take Control Plus, opening up the full range of capabilities N-able has to offer.
Take Control Fast Assist for attended remote access
A key advantage of N-sight is the ability to run attended remote access sessions for devices not yet under management. These traditionally can’t be accessed with the standard Take Control or Remote Background Manager features in N-sight’s north pane.
This makes it the perfect tool for dealing with break-fix type customers, onboarding new accounts, and for helping end-users who are not on their usual computer (for instance, someone working from home that day).
Organize your tickets and prioritise quickly with MSP Manager
You can now focus on customer work and create ticket queues to prioritise work for teams of technicians. Your clients benefit too, with a branded portal where they can submit tickets and check on their status.
MSP Manager lets you create workflows and routing rules to automate your help desk. It helps eliminate the risk of human error in your ticketing processes. It also lets you create as many queues as needed based on the type of issue, or the technicians most qualified to handle the ticket. Then send monitoring alerts to a dedicated queue. Lastly you can email customers from inside a ticket which makes it very intuitive to work with.
Curious how N-able N-sight helps make your team more efficient? Reach out to sales@sofsol.co.nz or your account manager today.
