In this update (September 2023):
- IMPORTANT: 3CX Activation Server
- 3CX – Looking ahead to version 20!
- Soft Solutions September 2023 Webinar recording
- October 2023 Auckland, Hamilton and Tauranga events – see you there!
- 3CX recent news
- Grandstream – new team member and GWN.Cloud overview
- Grandstream – sneak peek into Q4 2023 and Q1 2024 new products
- Yealink product spotlight and promotions
- Jabra product spotlight
- Fanvil NFR’s and promotion
- 3CX Technical Certifications update
- 3CX partnership – not a partner yet? Come and join us!
- Case studies – stories sell products!
- Demo equipment
- Join our LinkedIn UC community to see news first
IMPORTANT: 3CX Activation Server
On 11th September 2023, 3CX released update 8B which is to fix a SSL certificate issue. Only 3CX instances on update 8B can connect to the Activation Server. This means for any license renewals, we can process via the API but the instance will only receive this information if it’s on update 8B. Please update as soon as possible to ensure no issues are encountered like an instance going offline as it can’t connect to the activation server to know it’s been renewed. The blog and info is at this link.
3CX – Looking ahead to version 20!
An update from Megan Twentyman, BDM Unified Communications:
Earlier in the month, I attended the 3CX VIP event in Sydney which was hosted by the 3CX ANZ team. At the event, we got the first look at version 20 which has since been announced via a blog post on 12th September 2023. The key takeaway from the event and the version 20 information is 3CX have listened to all the feedback in the forum and worked to make it a reality. Version 20 is rebuilt from the ground up. It’s 15 years since 3CX first burst onto the scene and a number of features were hard coded at the outset which has caused some challenges in the world we work in today. 15 years ago, on-premise was the go to installation, as was a Windows installation. Fast forward to now and most instances are cloud hosted and on a Linux platform.
The blog covers the key features and functions that are being addressed and is at this link to review. Key highlights:
- No more Management Console – only the Admin Console.
- Groups become Departments and much more powerful – no longer are office hours controlled at a SIP trunk level.
- Easy to remember URL making it so much simpler for everyone!
- New native Windows Softphone which will be downloaded from the Microsoft store.
- New Call Manager (SIP server) – lots of updates that will in turn lead to…
- Groups become Departments and much more powerful – no longer are office hours controlled at a SIP trunk level.
- No more Management Console – only the Admin Console.
- Improved Reporting!
- Debian 12 for Linux – latest version to help future proof the build. Debian 12 released in June 2023.
- New powerful API’s – will need skilled developers to leverage.
- Troubleshooting has been made easier.
- Key requirements:
- On premise installations require split DNS. A new blog has been published this week on these requirements and updated Firewall guides for some major brands. Please review it here.
- Every installation must have one System Owner or the upgrade won’t be allowed.
- It will require reconfiguration of global office hours to the Department level.
- Perpetual licenses will not upgrade to v20.
- The roadmap of what won’t make first release:
- On board video conferencing – you will easily configure your own video conferencing service for highest level of confidentiality.
- Wallboard and switchboard improvements – including an outbound wallboard.
- Receptionist view – committed to improvements.
- Group SMS texting.
- Multi-instance/selfhosted SMB – more info to come and will be restricted to larger partners.
- Teams integration – this was indicated that it’s staying and needs reworking when update 6 was released.
So when can we expect this? First preview is expected in October but subject to everything staying on track. 3CX then expect and Alpha and Beta to follow soon after in the same month. Some other key features that will not make it into initial launch and may delay some upgrades for customers are:
- Bridges.
- Hot desking.
- CFD (Call Flow Designer) apps.
- MS Teams integration as indicated earlier.
What I brought back from Sydney with me is a high level of excitement at the direction of 3CX and the opportunities this represents for our NZ partners. We are now eagerly awaiting the first look and will share more with you soon.
Soft Solutions September 2023 Webinar recording
Did you miss our super popular bite-size webinar this month (September 2023)? We covered off all the exciting news around 3CX version 20 yesterday. Don’t worry we recorded it and uploaded it to YouTube for ease. You can view the recording here.
October 2023 Auckland, Hamilton and Tauranga events – see you there!
This 17th, 18th and 19th October we have an exciting event coming to Auckland, Hamilton and Tauranga. We are delighted to extend a special invitation to our partners in these regions for an informative event that marries the worlds of state-of-the-art cybersecurity solutions and unified communications. This is your chance to immerse yourself in a showcase of the latest innovations from industry titans, including Sophos, N-able, and Unified Communication Product experts.
Event Highlights:
- Cybersecurity Insights with Sophos and N-able: Discover the future of cybersecurity with experts from Sophos and N-Able who will provide invaluable insights into the ever-evolving threat landscape and share how their solutions are designed to protect your business in today’s digital age.
- Unified Communications Revolution: Explore the world of unified communications with our portfolio which includes 3CX, Yealink, Fanvil, Grandstream and Jabra. You can check out some great hardware at the events.
- Gourmet platters and drinks: Delight your palate with a delectable selection of food platters and selection of wonderful cocktails, other alcoholic and non-alcoholic drinks.
- Networking: Forge valuable connections and engage in insightful conversations with industry experts, leaders, and peers.
- Prizes and Giveaways: Get a chance to win exciting prizes and take home some exclusive giveaways to remember the evening.
Space is limited, so make sure to reserve your place early to avoid disappointment. We look forward to sharing this remarkable evening with you.
For any inquiries or special dietary requests, please specify in the registration form. Registrations are now open at the below links – choose the “Tickets” option at the top of the landing page to reserve your spot!
We look forward to seeing you there!
3CX recent news
We won’t let the version 20 announcement overshadow other important things that have happened in the past month which enhance the v18 experience. Key updates and links to the relevant blogs are:
- The power of the 3CX Windows app – when you’ve used a tool for many years you often lose how powerful that tool is. This latest blog takes another look at the 3CX Windows app and why it’s a key piece of 3CX’s Unified Communications tool. Check it out here
- Mobile Apps released – both the Android and iOS mobile apps have been updated for easier call handling and the ability to answer H.264 video codec intercoms. The release information is at:
- CRM Integration – this feature has some major benefits for customers. Knowing who is calling and being ready to assist adds to efficiency. This blog reviews this powerful feature and which CRMs are ready to go. 3CX of course also has their DIY option as well.
- Background blur for 3CX video meetings – this feature has been live for quite some time now, but many haven’t noticed it. This blog gives you a quick overview of how to enable the feature and utilise during your 3CX Meetings
- 3CX’s forum – this is a fantastic resource where you can ask questions, search for answers, and generally improve your knowledge around 3CX. This latest blog covers off 5 key reasons to keep checking in on the forum.
- Setting up 3CX is simple – this latest blog links to a video by Sam Beckman who is a well-known Tech YouTuber. You can access the blog latest blog. This shows the simplicity of setting up 3CX and the power of the solution – it does not replace your expert advice that your customers will rely on. You as the 3CX partner can work out the best options for your customers including more complex call flows etc.
Grandstream – new team member and GWN.Cloud overview
We recently welcomed Shaun Soysa to our Soft Solutions team as a Customer Success Specialist. What does that mean? Shaun has a focus on several key brands for us and enabling partners to understand and work with the solutions. One of these brands is Grandstream and this is Shaun’s overview of the GWN.Cloud:
Did you know, Grandstream Networks GWN.Cloud is a free cloud-based management platform for your GWN devices (Access Points, Routers, Switches) deployed across multiple networks and locations!
Key Features:
- Centralised Control: Manage all your Grandstream GWN series access – points from one convenient dashboard.
- Effortless Configuration: Quickly set up and deploy access points with user-friendly tools.
- Real-time Monitoring: Stay in the know with instant alerts and status updates.
- Enhanced Security: Keep your network safe with advanced security features.
Oh, and you can access the platform via either the web browser on a PC, tablet, phone, or the iOS/Android mobile app!
If you’d like to know more or take any of the products for a test drive reach out to us on uc@sofsol.co.nz.
Grandstream – sneak peek into Q4 2023 and Q1 2024 new products
Grandstream recently hosted a webinar to review their roadmap of products scheduled for release in the latter part of 2023 and early 2024. You’ll get a first look at a new DECT base station; WiFi 6E Indoor Access Point; Lite Layer 2 switches for outdoor challenging environments; high-end LCD screen hotel phones; and much more. It’s 33 minutes and worth a watch with your coffee! There is an audio glitch towards the end, but it comes back to finish off the wrap up so don’t exit too early. You can view the recording here.
Yealink product spotlight and promotions
This month’s product spotlight is on the A20 MeetingBar bundle. The A20 (and it’s big brother A30) are proving so popular with our clients and sell like hotcakes!
Discover simplicity redefined! Yealink’s A20, an Android MeetingBar, is the ultimate all-in-one solution for your conference room needs. Whether you’re in MTR, Zoom Room, or BYOD mode, this powerhouse has you covered.
- Yealink’s A20 is the Android MeetingBar you’ve been waiting for.
- Choose MTR, Zoom Room, or BYOD mode to suit your needs.
- So popular, they’re flying off the shelves!
- Set up is a breeze – just plug and play!
- Take command with the CTP18 touch console.
- Share content effortlessly with the WPP30 wireless dongle.
- Experience AI-powered magic: auto framing, speaker tracking, picture-in-picture, multi-focus framing.
- Don’t miss out on the hot bundle special which is the MeetingBar, CTP18 Touch Controller and WPP30 wireless sharing dongle (SKU: 399990) valid until the end of 2023 for NZ!
For full details of our Q3 promos visit this link – below is a very brief overview of all the promotions including the A20 and A30 promo:
- A30 or A20 MeetingBar + CTP18 + FREE VCH51 or WPP30 – these very popular MS Teams certified MeetingBars will continue with the special pricing until the end of 2023 and you receive the VCH51 sharing box for FREE or the WPP30 wireless content sharing dongle. These suit many organisations requirements and fly out the door – we have a demo unit of the A20+CTP18+VCH51 and a WPP30 wireless sharing dongle that you are welcome to take for a test drive! Reach out to us uc@sofsol.co.nz if you want to try it out.
- MVC840 Microsoft Teams Room (MTR) system bundle specials. These bundles have been created especially in NZ with added features to a base system. Check out the ready made bundles on the promo sheet OR reach out if you’d like to equip your own meeting room and we can do a build your own option at hot pricing. Contact Megan for more details.
- WH66 Dual DECT Wireless Headset Workstation with WHC60 wireless charger – almost half price while stocks last. This is a current model – and what Megan uses every day!
- MTR Deal registration – contact uc@sofsol.co.nz for assistance with any MTR opportunity. Deal register an opportunity receive a $20 Uber Eats Voucher, close the deal by 30th September 2023 and receive a further $30 Uber Eats Voucher.
- NFR’s – contact Megan Twentyman if you’d like to equip yourselves with NFR’s of any Yealink gear so you can show it to customers. Special pricing will apply as will limits on units.
- Yealink Microsoft Certifications – complete any of these and tag Soft Solutions on LinkedIn to receive a spot prize!
Jabra product spotlight
Jabra a renowned for their headsets, but did you know they also have video conferencing solutions? This is a growing category for Jabra and ranges from personal video conferencing to medium size meeting room solutions.
PanaCast 20
The PanaCast 20 is a personal video conferencing tool and engineered with intelligent AI. Great for an individual to use or to set up a small quieter huddle space for those one-on-one meetings. It features AI-power 4K ultra-HD video; intelligent zoom; intelligent lighting optimisation; intuitive picture-in-picture mode and more. It comes standard with a 2 year warranty and is optimised to work with all leading UC platforms. Pair it with your favourite Jabra headset or a Speak 750 for speakerphone functions. Perfect for your home office or to move with you for those on-the-move meetings.
Evolve2 65 Flex
We featured the Evolve2 65 Flex in our product spotlight in July. Kris S, CITPNZ is a key member of our ManageEngine team and travels frequently for work around NZ and back and forth to Australia. He recently asked for a recommendation for a new headset as his had bit the dust! I didn’t hesitate to recommend the Evole2 65 Flex as it’s perfect for his needs. He’s loving this tool and the ease of travelling with it. He recorded an unboxing video of his experience, and you can check it out here.
For more information on these or any other Jabra headset options reach out to us on uc@sofsol.co.nz
Fanvil NFR’s and promotion
As we highlighted last month, 3CX has partnered with hardware vendors to have router capable IP phones. Fanvil has a large range of these router capable units. We have the full range of Fanvil phones available in our demo stock so if you’d like to take them for a test drive reach out to us on uc@sofsol.co.nz so we can arrange it for you.
We can also offer special NFR pricing on up to 2 units of each model per partner – reach out directly to Megan Twentyman for pricing on the model you’re interested in acquiring for your in-house and demonstration purposes.
Until the 31st October 2023, we have a special promotion of buy 9 and receive 10 on the XU-V2 models. For example:
- Purchase 9 x X6U-V2 units and receive your 10th unit for free.
- Purchase a mixture of 9 units and receive an X4U-V2 for free. For example 3 x X6U-V2, 3 x X5&-V2, 3 x X4U-V2 and receive another X4U-V2 for free!
If you’d like to know more or receive a quote, contact our team on uc@sofsol.co.nz.
3CX Technical Certifications update
As previously advised, 3CX are in the midst of updating their technical certifications. We’re moving from 3 levels of certification to just 2 and everyone will be required to re-certify. It is highly encouraged that all 3CX Partners have at least one staff member fully technical certified. The refreshed exams aren’t quite ready – 3CX are working on updating the Portal and they’ll be ready “soon”. 3CX has released updated training preparation pages on their website. You can access these at:
Stay with us as we await the new exams to be ready and then we can get the training rolling throughout NZ on a regular basis. We’ll run each level as a one-day course, and we’ll have options for in person or online.
3CX partnership – not a partner yet? Come and join us!
If you’re not a 3CX partner, now is a great time to explore how effective the 3CX IP PBX unified communication platform is. We’re sure it will fit several of your client’s requirements – with options for Cloud hosted / on-prem and Linux / Windows installations, it’s highly flexible. 3CX has recently updated its website, but a great overview is straight on their landing page at 3cx.com. To chat about becoming a partner and what 3CX’s expectations are, please reach out to our UC BDM Megan Twentyman. Or, if you’re ready to sign up – use this specific link. Soft Solutions will help speed up your application.
Case studies – stories sell products!
We value the opportunity to work with you to produce case studies on success stories with our UC brands. If you have a good story to share, please reach out to us on uc@sofsol.co.nz and we can work with you. Case studies help sell the products to another customer. Grandstream have an incentive for GWN case studies but for case studies that we produce we’re happy to shout your team a pizza lunch. Get in touch so we can help you grow through sharing successes.
Demo equipment
Here at Soft Solutions, we hold a demo pool of Grandstream and Yealink products. This ranges from IP phones, DECT phones to headsets, WiFi Access Points and more. We loan these units out to you our valued partners. It’s a great way to be able to test out units and see if they meet the needs of your clients. A great way to evaluate new offerings ahead of purchase. If you’d like to borrow anything, please reach out to Megan Twentyman our BDM – UC in the first instance.
Join our LinkedIn UC community to see news first
Our “Soft Solutions NZ UC Community” group has been created so our customers quickly get all the latest news. We post regularly and welcome new members to the group. Keep up to date with upcoming Soft Solutions events, UC-related updates and any other general UC news. Join the LinkedIn group here.
