N-able Channel update

by | Jun 13, 2023 | Latest News, N-able

In this update:

 

All key updates in May (from release notes, i.e. Teams, Standby image in Azure, MSP Manager tickets, passportal SSO, etc.)

  • Newest team member
  • Preview of Microsoft 365 Teams backup
  • Cove’s Backup Standby Image to Microsoft Azure
  • MSP Manager Chat Transcript in Tickets
  • Passportal Release – SSO Migration Path
  • Passportal Management Update
  • N-able Roundtable: Implementing Advanced and Efficient Cybersecurity
  • Join our LinkedIn N-able User Group

 

Newest team member

 

Hi there, I’m Kevin, the new Sales Engineer for N-able. I’ve seen it all as a previous tech support guru and inside sales extraordinaire. Now, I’m here to bring my skills to the N-able squad. Need a demo? Consider it done! Trials? I’ve got you covered! Please contact me at Kevin@sofsol.co.nz for N-able Demos, Trials, Technical Queries and Pricing Queries.

 

Preview of Microsoft 365 Teams backup

A preview of Cove Data Protection for Teams and Channels is available worldwide. Additional capabilities and fine-tuning will continue during the coming months, and we look forward to your feedback as we work toward general availability later this year. Click here to learn more.

 

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Cove’s Backup Standby Image to Microsoft Azure

N-able recently announced the expanding of their disaster recovery capabilities to include a smarter approach to DRaaS: Cove + Microsoft Azure. This week, a stand-by image of Azure is generally available. This is a new recovery target option for the Cove Continuity feature.

For one price, you can choose fully hosted automated recovery testing or standby image to the location of your choice – at a remote location, at a central data centre, or now, in Microsoft Azure. Cove’s proactive Continuity features offer a smarter way to respond to a full device outage without an expensive proprietary appliance. Read more here.

 

MSP Manager Chat Transcript in Tickets

Here’s a few sharing a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

For a chat session initiated directly from a ticket, the transcript of the chat session is available in a new tab in the right context menu. Note that this is only available in our new ticket editor currently in Preview. If you would like to take advantage of this new feature, please contact amanda.phillips@n-able.com. Learn more here.

 

Passportal Release – SSO Migration Path

New feature – SSO Migration Path

N-able is excited to announce the ability of existing Passportal organizations to migrate to N-able SSO. If you do not have an existing SSO account you will be prompted to register for one if your org chooses to migrate. If you have an existing SSO account, if your org chooses to migrate, you will be able to log in with your existing N-able SSO information. For more information, click here.

 

Passportal Management Update

New changes are being implemented to Passportal to enhance the user management experience. These changes will be made available to all Passportal users. Documentation Manager and Site to be added to Passportal Suite. All clients will now be able to experience the many benefits of Documentation Manager and Site:

Documentation Manager

  • Save time, money, and frustration with an integrated IT documentation platform
  • Gain efficiency with automated workflows
  • Simplify your documentation process
  • Help demonstrate compliance with enhanced auditing

Site

  • A business differentiator
  • Provides clients with improved security
  • Provides you with brand visibility and additional revenue
  • Password management, cross-browser extensions, and mobile apps for clients

Option to add users above commitment.

Your clients will now have the ability to add users to products above their subscription limit. Upon enabling this new feature, your clients will also be given a grace period of one billing cycle, before any overage is billed.

This grace period will allow your clients sufficient time to acclimate to the new feature and make any necessary adjustments to their subscription plan to accommodate their increasing user requirements.

 

N-able Roundtable: Implementing Advanced and Efficient Cybersecurity

We hosted a round table event with N-able and discussed “How MSPs can deliver advanced cybersecurity while maintaining compliance, profitability, and operational efficiency.” The event included networking and lunch with a focusing on EDR and was held in partnership with N-able and SentinelOne.

 

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Join our LinkedIn N-able User Group

Our “Soft Solutions N-able Community NZ” group has been created so our customers quickly get all the latest news. We post regularly and welcome new members to the group. Keep up to date with upcoming Soft Solutions events, N-able related updates and any other general N-able news. Join the LinkedIn group here.

 

N-able Team

Phone: 09 306 0450, Freephone: 0800 733 233, Email: nable@sofsol.co.nz