ManageEngine’s ServiceDesk Plus is a comprehensive IT service management solution designed to streamline IT operations and improve the overall efficiency of IT departments. However, did you know it can also be utilized by Human Resources (HR) teams to enhance their productivity and better manage HR-related tasks?
Below are some of the essential uses of SDP that can be used for HR Teams:
Employee Onboarding
ServiceDesk Plus allows HR teams to create service requests to facilitate the onboarding process for new employees. They can use pre-defined templates to create tickets for tasks like setting up email accounts, provisioning access to systems, assigning equipment, and more. This ensures that new hires are well-prepared to start their jobs on day one.
Employee Offboarding
Just as ServiceDesk Plus can help HR teams onboard new employees, it can also be used to manage offboarding tasks. HR teams can create service requests for tasks such as deactivating accounts, retrieving equipment, and collecting access cards, among other things.
Employee Leave Management
Managing employee leave requests can be a hefty process for HR teams. However, ServiceDesk Plus can help simplify the process. HR teams can create service requests for leave requests, and employees can submit requests through a self-service portal. Requests can then be approved or denied by HR, and employees can track the status of their requests in real-time.
Employee Complaints and Grievances
ServiceDesk Plus can be used to manage employee complaints and grievances. HR teams can create service requests for employees to submit complaints and track the progress of these requests. This ensures that issues are addressed promptly and efficiently.
Employee Training
HR teams can use ServiceDesk Plus to manage employee training requests. They can create service requests for employees to request training, track the status of requests, and ensure that employees have the necessary skills to perform their jobs effectively.
Like to know more about how your HR teams can benefit from using ManageEngine’s ServiceDesk Plus?
Please reach out to sales@manageengine.co.nz for more info.