When providing customer support, three key requirements need to be achieved to ensure customers are satisfied:
- Effective communication with customers.
- Successfully organise and keep track of tickets.
- Effective troubleshooting of customer requests.
How can this be achieved?
With ManageEngine’s Support Center Plus, organisations can now confidently provide a better customer support experience for their customers.
SupportCenter Plus is web-based customer support software, that lets organisations effectively manage customer tickets, account & contact information, service contracts, and in doing so provide superior customer experience.
Here are some of the features included with SupportCenter Plus:
- Multi-channel support: single view of customer interactions, irrespective of the means of communication used e.g email, phone, portals, etc.
- Portals: manage the support of multiple business units in your organisation, all from a single console.
- Account and contact management: deliver personalised services for your accounts and contacts, by configuring account-specific automation, SLAs, knowledge base, reports and more.
- Time tracking and billing: achieve automated billing and contracts, allowing your services to be organised, monitored, and invoiced promptly on completion.
- Request lifecycle: design a request resolution process, and guide your support reps through every step.
If you would like to know more about SupportCenter Plus, and how you can enhance your support help desk effectively, please reach out to sales@manageengine.co.nz.