EziBuy Limited is a leader in the apparel and retail hardware space. They process around 1.75 million orders, with a 50/50 geographical split of customers between Australia and New Zealand.

EziBuy Limited was confronted with three pressing concerns. Its key problem was incident management. The second issue was authorizing and removing the accounts of new and resigning employees based on their status. Last, but not least, password management was a challenge, especially since their Wi-Fi system had been upgraded.

With incident management being its bread and butter, along with managing SLAs, project management and change control.

EziBuy deployed ManageEngine solutions through Soft Solutions. With a five-member IT team managing its IT, EziBuy found that ManageEngine ServiceDesk Plus functioned as a single pane of glass to streamline all of its processes.

Key takeaways
  • Manage SLAs, write templates, and automate approval processes from a single pane of glass.
  • Save IT technicians time by automating processes and authorizing the right personnel.
  • Manage accounts and passwords to retrieve forgotten credentials and unlock locked out accounts.


Find out what challenges EziBuy faced and how they resolved it with ManageEngine solutions in the video here.