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Home / Latest News / Unified Communications / Page 12

How to handle call flows during holiday hours

by Shav | Nov 29, 2019 | 3CX, Latest News, Unified Communications

With the holiday season rapidly approaching, use 3CX to re-route calls (call flows) and better manage caller expectations. 3CX breaks calls into three time windows: global office hours, specific office hours and holiday days. The Intermediate training covers off how...

VoIP Channel Update

by Bluechip Infotech New Zealand | Nov 27, 2019 | 3CX, Grandstream, Latest News, UC Update, Unified Communications

In this VoIP update: 2019 is almost a wrap Christmas shutdown planning 3CX version 16 – update 4 Alpha Our most recent webinars Grandstream GXV3500 unveiled 3CX Partner Programme – annual sales goals Blog articles Case studies – local stories to...

Deploying phones offsite with 3CX (via SBC and VPN)

by Shav | Nov 26, 2019 | 3CX, Latest News, Unified Communications

I’ve found during 3CX training sessions, that our partners get fantastic value in attending. They can ask more in-depth questions and discuss upcoming deployments. A common theme this year has been around remote deployment and “hub and spoke” configurations. This is...

How to overcome challenges when provisioning DECT and FXS, with 3CX

by Shav | Oct 31, 2019 | 3CX, Grandstream, Latest News, Unified Communications

During 3CX training events for the Basic, Intermediate and Advanced certifications, I cover off how to provision phones locally, via STUN and using a session border controller (SBC). The key way this works is 3CX generates a configuration file for the phone with the...

VoIP Channel Update

by Shav | Oct 30, 2019 | 3CX, Grandstream, Latest News, UC Update, Unified Communications

In this update: 3CX version 16 – update 3 is live 3CX’s exciting product roadmap 3CX CFD (Call Flow Designer) updated Soft Solutions webinar series recap Grandstream GRP carrier-grade range 3CX Partner Programme Blog articles Case studies – local...

Getting into VoIP – addressing your common concerns

by Shav | Oct 22, 2019 | 3CX, Latest News, Unified Communications

When it comes to telephony (or VoIP), there have traditionally been 2 types of organisations I have come across. You have old school outfits that have been laying cabling and wiring analogue systems since the dawn of time and are used to crawling through small dusty...

What the Marvel cinematic universe taught us about paging

by Bluechip Infotech New Zealand | Sep 30, 2019 | Grandstream, Latest News, Unified Communications

I’m still unsure how I feel about the next generation of the Marvel movie franchise. The last set of movies ended powerfully, with one of the largest gross revenues to date. Without spoiling too much, a key point to the final movie (End Game) involved a special pager...

VoIP Channel Update

by Bluechip Infotech New Zealand | Sep 25, 2019 | 3CX, Grandstream, Latest News, UC Update, Unified Communications

In this update: 3CX’s new CEO 3CX version 16 – update 3 Beta, get prepared now Grandstream’s product roadmap Soft Solutions webinars – 26th & 30th September 3CX WebMeeting status Case studies – local stories to share? 3CX sales...

Important preparation for 3CX v16 update 3

by Bluechip Infotech New Zealand | Sep 23, 2019 | 3CX, Latest News, Unified Communications

3CX is well known for their frequent service pack updates. They enrich the functionality and features of their PBX system. On occasion these updates are substantial enough that it changes the underlying infrastructure of the system – a PBX as feature-rich as 3CX...

What your website can learn from Close Encounters of the 3rd kind and 3CX

by Shav | Aug 30, 2019 | 3CX, Latest News, Unified Communications

With a production budget of $20 million Steven Spielberg created a movie masterpiece that grossed $300 million worldwide on release. Close Encounters followed the story of a man who has a life changing experience due to an encounter with an UFO. Without spoiling too...

Importance of keeping 3CX up to date

by Shav | Aug 27, 2019 | 3CX, Latest News, Unified Communications

We all hear about the major new features 3CX releases as they update their software, but what you may not be so aware is just how many minor fixes and updates happen below the radar – things that have not affected you or your clients until something is changed...

VoIP Channel Update

by Shav | Aug 21, 2019 | 3CX, Grandstream, Latest News, UC Update, Unified Communications

In this VoIP update: 3CX version 16 – update 3 Alpha 3CX Technical Certification training – Palmerston North August webinars Grandstream GRP carrier grade IP phones 3CX WebMeeting updated 3CX CFD update Grandstream introduce new SIP speakers 3CX user...
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