How to simplify IT admin tasks
IT admins play a vital role when it comes to managing an organisation's infrastructure. Their day-to-day tasks involve the configuration and maintenance of servers and devices, and ensuring their organisation’s IT infrastructure is up to date and secure. IT admins are...
How to become a security focused MSP: Mail Filtering
Five years ago, the traditional MSP’s answer to security was: ✓ Patching ✓ Firewall ✓ Anti-virus ✓ Backup Is this enough to protect your customers today? No! While these services were adequate at the time, threats were not as complex. Threats today are happening more...
How to overcome 5 Active Directory management issues
Predictions by Forrester and Gartner on IT management trends, show Active Directory (AD) management is likely to get more challenging in a post-COVID world. That's why ManageEngine have compiled an e-Book to help you overcome 5 Active Directory management issues. With...
RMM Central: A unified IT solution for managed service providers
ManageEngine have launched RMM Central, a unified remote monitoring and management solution. For IT service providers it can be a mammoth task maintaining the IT infrastructure and systems of client networks. Multiple tools perform various capabilities in network...
PSA vs ITSM vs ESM – what do they do?
We tend to take things that are complex in nature and simplify them, or just abbreviate them. But there are sometimes when we need to break down our abbreviations, so we can properly understand them, Have you heard of PSA (Professional Services Automation), ITSM...
ManageEngine receives new PinkVERIFY ITIL 4 certification
Pink Elephant’s PinkVERIFY ITIL 4 certification has been the industry gold standard for decades. It has been a valuable tool to help many organisations choose the right ITSM tool for their needs. The PinkVERIFY certification process starts with vendors filling out an...
Cybersecurity Outlook for 2021
The past year has seen a global shift in operations, with major impacts to the evolution of cybersecurity. Security practices have been tested like never before. Rapidly accelerated digital operations and remote work increased the risk of cyberattacks. That's why it's...
VoIP Channel Update
In this update: 3CX version 18 - Alpha 3, new Video Conferencing features Bite Size Webinar - 3CX trial licenses + Proof of Concept upgrades 3CX Intermediate Technical Certification training 3CX's Android and iOS apps' Beta releases Demo Days are coming Latest 3CX...
Maximise your ManageEngine ServiceDesk Plus instance
Upskill at this 2-day instructor-led training event Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine's ServiceDesk Plus. Learn about the latest features, tips and tricks - so you can get the most from this solution. This classroom...
N-able Channel Update
Price revisions for 2021 N-able's pricing has remained static for a while, when other RMM vendors have increased their pricing. Over this period, N-able has also invested in more product features / resources, to help you grow (such as the MSP Institute). While price...