Important Update: Support for 3CX v18 is expiring soon – what you need to know:
- As we approach the expiration of support for 3CX v18 users, we want to ensure that you’re fully informed and prepared for the transition to version 20. The end of support for v18 is just around the corner (v18 will go EOL fully by the end of 2024), and while this change marks the end of an era for this version, it also opens the door to exciting new opportunities and improvements.
- In this blog, we’ll provide you with everything you need to know about the upcoming changes, how to make a smooth transition, and how our support team at Bluechip is here to help you every step of the way.
Assign your system owner before upgrading to v20:
- You must assign a system owner before upgrading to v20. Upgrading to V20 without a system owner will cause major issues which will require support from 3CX. Support requests will be charged 500 USD/EUR/GBPper license from the 15th of October 2024.
What does “End of Support” mean for 3CX v18 on the Hosted by 3CX platform?
- Effective from 1st of September, 3CX team will no longer provide free technical assistance for updates, nightly backups or security patches for v18 that is on the Hosted by 3CX platform.
3CX additional charge for technical support effective 15th October 2024:
From the 15th of October 2024, technical support for 3CX v18 will undergo significant changes.
- For 4SC and 8SC subscriptions: support will incur a fee of $100 USD/GBP/EUR per ticket.
- No Level 3 support: You will no longer receive level 3 support from 3CX for any v18 licenses regardless of subscription size.
We recommend planning for these changes and planning your upgrade to v20, to ensure uninterrupted support and access to the latest features. For more details and assistance, please contact our support team ucsupport@bluechipit.co.nz.
EOL (End of Life): By the end of 2024, 3cx v18 will be end of life and there will be no support available.
How to Upgrade:
While the upgrade process is very simple and just 3 steps, it is important to plan:
- Set you System Owner and ensure you don’t have IP restrictions that stop you from accessing it remotely.
- Prepare by reading the v20 upgrade guide fully at https://www.3cx.com/docs/upgrading-pbx/
- Ensure you have your backups before beginning!
- The simple terms for the upgrade are:
- Access your 3CX Management Console
- Go to “Settings” and then “Updates”
- Click on “Upgrade”
- Remember – you cannot go back from v20 to v18 as you’re also upgrading operating platforms.
Why Should You Upgrade to v20?
- Enhanced security: Upgrading to the latest version v20 ensures which safeguards your business communications against potential threats.
- New features and Improvements: which improves the functionality and user experience that can boost productivity and streamline your operations.
- Continued support: where you receive ongoing technical support and updates helping you to resolve the any issues quickly
How Bluechip is supporting you through the transition:
We understand that upgrading can be a significant step. Over the last year we’ve been sharing the processes and information around the changes via our newsletters and webinars. V20 went live in February 2024 and update 2 has been live since July 2024. We’re here to help you navigate this transition of your customers:
- Bluechip free first level support: Our technical team is here during normal business hours Monday to Friday to assist you with any questions or concerns you may have about the upgrade. Whether you need help with the transition process or encounter any issues, you can reach us via our email ucsupport@bluechipit.co.nz.
- Our team consists of: Anoop, our Senior Engineer who has over 10 years of experience supporting 3CX, along with myself, Akhila, who has recently joined the team. With Megan our UC Brand Manager we want to ensure that you have the tools to move your customers up to v20.
3CX has significantly invested in developing version 20 for the solution customers need today and set the groundwork for the future. This transition is crucial for maintaining the highest standards of security and support for your communications systems. At Bluechip, we’re dedicated to ensuring your transition is seamless and beneficial. Our expert team provides the support and guidance, helping you avoid additional costs and leverage the latest features with confidence.
