On-site visits cost MSPs time and money. They also hinder responsiveness to other clients because techs are out in the field serving just one client at a time.
The challenge in remoting into a user’s computer is it requires trust. MSP techs are taking control of their devices and data, so the connections need to be secure and well-audited.
N-able Take Control Plus is built from the ground up with security in mind. From robust encryption to cryptographic library modules to automatic clipboard deletions after sessions, Take Control is designed to provide the secure remote support you need to help keep your customers’ data safe.
If you’re an MSP looking for a remote support solution, below are the 3 reasons why you should look at Take Control Plus.
Connect and resolve quickly
Fast remote access is critical to technicians – always.
- Make it easy for end users to join an on-demand support session with a button on your website, link, or by visiting startcontrol.com.
- For managed devices, a single click of the remote-control icon in N‑sight RMM or N‑central device lists or pages, MSP Manager tickets or asset views – even inject a credential from Passportal to speed up the process.
- Remote in from Windows, Mac or Linux platforms or use the native iOS or Android Take Control app.
- For behind-the-scenes work, open a command line interface to devices for near real-time performance without interrupting end users.
Sharp diagnostic tools for fast ticket resolution
Get users back in business with powerful diagnostic, remediation, and communication tools.
- When a customer sends a support request, you can view its details in the Pending Requests tab of the console.
- Access device information and perform deep repairs through direct registry editing, fast command line performance, and the device information you need to see.
- Transfer sessions between techs quickly.
- Communicate live with users via chat or even video through their mobile camera.
Support clients from anywhere with the Take Control console mobile app
Support end users from anywhere when trouble strikes. Provide the same level of support from full-featured Android and iOS native apps as desktop versions.
- Access your customers’ devices and launch a remote support session directly from your phone or tablet.
- Connect to Windows, Mac, and Linux devices.
- Use the same rich diagnostic toolset as in the desktop remote tool.
To learn more, please contact Mark@sofsol.co.nz or nable@sofsol.co.nz