by Shav | Nov 16, 2020 | Enterprise Solutions, Latest News, ManageEngine
ManageEngine was a sponsor at Wellington’s Government Digital Transformation summit. What an event! It was a fantastic opportunity to meet our many customers / product champions, in the government sector. We also showcased how we’ve consulted on digital... by Shav | Sep 8, 2020 | Enterprise Solutions, Latest News, ManageEngine
I’ve recently noticed a trend where many ServiceDesk Plus customers have started trialling various ITIL-based modules that were not originally part of their deployment. Change Management is on the top of the list. In order to understand why Change Management is... by Bluechip Infotech New Zealand | Aug 11, 2020 | Enterprise Solutions, Latest News, ManageEngine
Can’t read or see images? View this email in a browser New solution: FileAnalysis for storage insights! Is this the answer to your data storage woes? Want the ability to quickly identify file security vulnerabilities, limit data growth and de-duplicate files?... by Shav | Jul 31, 2020 | Enterprise Solutions, Latest News, ManageEngine
During the first half of 2020, office workers across New Zealand rallied together to fight the unseen enemy. Along the way, Kiwis proved that they can be as productive working on the couch, as in the office. Fast forward to Q3 2020 in post-lockdown New Zealand. Remote... by Bluechip Infotech New Zealand | Jul 15, 2020 | Enterprise Solutions, Latest News, ManageEngine
Can’t read or see images? View this email in a browser Are you ready to tackle cyber-attacks? Do you know how to build a strong security operations centre (SOC)? Do you know how a SOC can spot, mitigate and triage security threats? Every 39 seconds someone gets... by Shav | Jul 1, 2020 | Enterprise Solutions, Latest News, ManageEngine
As New Zealand companies get into the swing of the new ‘normal’, cost optimisation remains high on every executive’s priority list. One solution is the concept of Enterprise Service Management (ESM) –applying IT Service Management (ITSM) concepts to other departments... by Bluechip Infotech New Zealand | May 21, 2020 | Enterprise Solutions, Latest News, ManageEngine
Integrate other solutions, for better IT automation and ticketing control. Thanks for using ServiceDesk Plus. You may not know of three integrations available, to boost its functionality. For a limited time, not only can you get extended trials of these new... by Shav | Dec 6, 2019 | Enterprise Solutions, Latest News, ManageEngine
ManageEngine ServiceDesk Plus – A Journey of simplicity, change, choice and affordability Below is the full infographic: by Shav | Oct 22, 2019 | Enterprise Solutions, Latest News, ManageEngine
IT departments moved away from shared mailboxes years ago, because it was a painful and inefficient way of handling requests. While implementing an IT helpdesk (ticketing) solution worked for IT, other lines of business still struggle with this daily. The... by Bluechip Infotech New Zealand | Apr 1, 2019 | Enterprise Solutions, Latest News, ManageEngine
ITSM ServiceDesk Plus Request Life Cycle can be used in organisations to: Guide technicians at each step. Restrict access to a group or an individual. Request information only when it’s required. Provide contextual notifications. Abort ticket processing.... by Bluechip Infotech New Zealand | Dec 14, 2017 | Enterprise Solutions, Latest News, ManageEngine
As an admin, you are not always present on your desk, instead, you are out and about patching cables, fixing servers, etc. You need to be on top of all your tickets and deliver your customer’s requests within an appropriate time period. Apps can help sometimes. As an... by Bluechip Infotech New Zealand | Sep 27, 2016 | Enterprise Solutions, Latest News, ManageEngine
Cloud adoption for some organizations is an essential step to improving service delivery and reducing overhead costs, but what if the cloud hosted solutions available aren’t up to spec with their on premise counter-parts? What if you wanted to still own the product... 