by Shav | Apr 16, 2019 | Latest News, Unified Communications
Capturing traffic for VoIP troubleshooting When troubleshooting VoIP issues, there are a few ways to get the details needed for both Soft Solutions and our vendors to assist. This will be along the lines of increasing the logging verbosity within 3CX, generating the... by Shav | Apr 15, 2019 | Latest News, ManageEngine
Have you thought about what you would do if your mobile gets stolen? These days we all rely on our phones for both work and personal use. If it gets stolen or lost, it becomes a nightmare. There’s a tonne of private data stored on our phones – from photos to... by Bluechip Infotech New Zealand | Apr 9, 2019 | Latest News, N-able
The days of guessing how much data your customers need to back up, are over. With a traditional backup solution, it requires ongoing storage forecasting, provisioning and adjustment. Choosing a cloud-first solution, lets you easily scale up (and down) as demand... by Shav | Apr 8, 2019 | Latest News, ManageEngine
IT changes are one of the main sources of outages, that easily impact a business’s production environment. Change management is an ITSM (IT Service Management) process that has been designed to mitigate such risks, however, it’s often difficult to follow. Potential... by Shav | Apr 2, 2019 | Latest News
Now more than ever customers are switching from a traditional PBX to an IP PBX. 3CX has stamped its mark as a leading provider in the VoIP space. With the launch of version 16 last week, the product introduces much longed for features. 3CX is well known for its... by Bluechip Infotech New Zealand | Apr 1, 2019 | Enterprise Solutions, Latest News, ManageEngine
ITSM ServiceDesk Plus Request Life Cycle can be used in organisations to: Guide technicians at each step. Restrict access to a group or an individual. Request information only when it’s required. Provide contextual notifications. Abort ticket processing.... by Bluechip Infotech New Zealand | Mar 28, 2019 | Latest News, ManageEngine
Even the most effective webmaster struggles to overcome problems with SSL/TLS certificates. Discover an easier way to manage SSL certificates. The top 5 challenges for a SSL manager are: Discovering all certificates in the network. Keeping up with... by Bluechip Infotech New Zealand | Mar 26, 2019 | Latest News, Security Solutions, Trend Micro
Email is still the major vector for malware, phishing and ransomware attacks. Yet many people still rely on gateway/cloud filtering products whose actual emphasis is to block spam. While spam is annoying, it’s a coarse filter when it comes to security. The... by Shav | Mar 20, 2019 | 3CX, Latest News, Unified Communications
Soft Solutions is most commonly known for the distribution of a wide range of IT solutions, including VoIP solutions. As well as providing these solutions, one of our focuses is around enabling our partners working in the VoIP space. We know for partners entering this... by Bluechip Infotech New Zealand | Mar 19, 2019 | Enterprise Solutions, Latest News, ManageEngine
When an employee leaves, sysadmins disable their user accounts and redirect emails, but usually don’t unassign their software licenses. Then when a new employee joins, new software licenses get assigned from the license pool. This leads to license wastage. While not... 