How to manually provision VoIP phones
There are numerous ways to set up IP phones with a PBX system. A common method is via Plug and Play (PnP) provisioning - where a phone announces itself via multicast on a local LAN. Phones can also be set up remotely via STUN (Session Traversal Utilities over NAT) and...
SolarWinds MSP Channel Update
In this update: What’s ahead for RMM? First 10 partners selling extra SolarWinds, pilots a plane. 5 tips for preventing harm after an employee leaves Best practice eBooks to grow your business What’s ahead for RMM? Get in-depth insights into RMM’s product...
Planning out 2020, and how to kill my VoIP checklist
Congratulations to everyone who made it through 2019! I had the pleasure of travelling around NZ as the technical trainer for 3CX’s Basic, Intermediate and Advanced courses last year. It was fantastic seeing the high level of engagement and most notably, passed...
3CX’s Update 4 Beta – adds calling from Chrome browsers
3CX has just released v16 Update 4 Beta. This is hot on the heels of the Alpha release, a couple of weeks ago. Along with bug fixes they have included new functionality around backup protocols and the web client. The 3CX web client now has a plugin available for users...
ServiceDesk Plus Infographic
ManageEngine ServiceDesk Plus - A Journey of simplicity, change, choice and affordability Below is the full infographic:
SolarWinds MSP Channel Update
Backup for Office 365 gets a price cut SolarWinds aims to provide complete data protection for Microsoft Office 365 and they have now added SharePoint support on top of the Exchange and OneDrive options already available. Even better, from this month you will...
How to handle call flows during holiday hours
With the holiday season rapidly approaching, use 3CX to re-route calls (call flows) and better manage caller expectations. 3CX breaks calls into three time windows: global office hours, specific office hours and holiday days. The Intermediate training covers off how...
VoIP Channel Update
In this VoIP update: 2019 is almost a wrap Christmas shutdown planning 3CX version 16 - update 4 Alpha Our most recent webinars Grandstream GXV3500 unveiled 3CX Partner Programme - annual sales goals Blog articles Case studies - local stories to share? Marketing...
Deploying phones offsite with 3CX (via SBC and VPN)
I’ve found during 3CX training sessions, that our partners get fantastic value in attending. They can ask more in-depth questions and discuss upcoming deployments. A common theme this year has been around remote deployment and “hub and spoke” configurations. This is...
3 ways to prevent Business Email Compromise (BEC)
You may not have heard the term but you would have definitely come across these emails before. CERT NZ defines Business Email Compromise (BEC) as when an attacker gets access to an employee’s email account without their permission to carry out a range of attacks or...